FAQ’s

Not seeing your question answered? Reach out to us via the Contact page.

Are your products certified and compliant with relevant industry standards?

All products are compliant with FDA requirements. Our company is registered with the FDA and only provides compliant products that exceed the quality standards.

How can I place an order on your website?

You may place an order on our website as a guest, with pricing shown when adding to your cart. Alternatively, you can create an account with us to receive promotional pricing and bulk order discounts.

What are the accepted payment methods for purchasing supplies?

We accept all major credit and debit cards.

How long does it take for orders to be processed and shipped?

Orders that are placed before 3pm PST during regular business days will be shipped that day. Orders placed after will be shipped the following business day. If the product is backordered, there may be a delay in shipping. At that point, a representative will reach out to you and give you updates on when you can expect your items.

Can I track the status of my order after it has been placed?

Yes, you will receive updates on your order via email, or in your account once you sign up.

What is your return policy for medical/laboratory supplies?

Products can be returned unused within 2 weeks of ordering. We will provide a full refund for the order once it is received by us.

Are there any discounts or promotions available for bulk orders?

Yes. If you create an account, a representative will work with you to offer the most competitive pricing for all products available.

Can I request a quote for a specific product or inquire about custom orders?

Yes, create an account “here” to have a representative reach out and provide custom pricing and ordering for you!